Business Strategy & Management
Today’s organisations face constant pressure to perform, where a climate of cost cutting and “doing more for less” is increasingly becoming more important – and the pressure for businesses to stay competitive is ever-present. We help organisations to define and focus on what are the essential business outcomes for success and help optimise the business processes to meet these outcomes and objectives efficiently and effectively.
- Business planning and reporting frameworks & scorecards
- Strategic visioning and Strategic planning
- Business planning
- Business reporting frameworks and scorecards/dashboards
- Service Planning and Reviews
- Strategic and Operational Service Planning
- Service Reviews and Optimisation
- Service level agreements facilitation
- Marketing and Promotions Strategies
- Marketing analysis and segmentation model
- Value proposition and differentiation models
- Channel optimisation
- Promotions plans
- Project Management Capability Improvement
- Organisational Project Management Capability Implementation
- Project Review & Recovery
- Project Management Maturity Assessment and Advancement
- Project Management Coaching
- Project Management Training
- Process improvement
- Process analysis and mapping
- Process improvement & optimisation
- Process and service level agreements and measurements
- Business Analysis
- Review and refinement of key functional requirements for systems
- Analysis of business requirements for technology solutions
- Customer Service Experience
- Service touchpoints and channels optimisation
- Customer experience and satisfaction reviews
- Customer service training and culture improvement
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